Can't install on Windows 11

NHS posted this 19 January 2025

I have been using Time-Lapse Tool on Windows-10 for many years. I just purchased a new Windows-11 laptop, but have been unable to install Time-Lapse Tool on that machine. This new computer hasn't been customized in any significant way. The Time-Lapse Tool install seems to be failing early in the process. I get the error message:

The older version of Time-Lapse Tool cannot be removed. Contact your technical support group.

I don't have an older version of Time-Lapse Tool on this computer, and the version I'm attempting to install was just downloaded from the website.

Has anyone else experienced this?

tlt-install-on-w-11
NHS
2 Posts
1 Comments
Order By: Standard | Newest | Votes
NHS posted this 19 January 2025

My original post failed to capture all of the steps leading up to the error message I cited. Here's some additional detail:

The first thing that goes wrong when I try to install Time-Lapse Tool is that I get an error saying:

"The feature you are trying to use is on a network resource that is unavailable."

This error dialog window shows me a path to a folder in my AppData\Local\Temp directory. That folder exists, and contains a file named TimeLapseTool.msi.

If I browse to this MSI file (via the Browse button in the error message dialog window", I get a subsequent error saying "This file in not a valid installation package from the product Time-Lapse Tool."

At this point, the only option I have left is to cancel. When I cancel out of that error message, then I get the final error stating:

"The older version of Time-Lapse Tool cannot be removed."

Thanks in advance for any insights or suggestions you may have!

NHS
2 Posts
Categories
Search
Popular Tags