"Internet Connection Required for Activation"

matt.hayes1235@gmail.com posted this 14 October 2014

I purchased this software a few weeks ago and have been using it ever since. Randomly today it says I have to activate my license to use the software...I go to put in the code in again but it says an internet connection is required, even though I am connected to the internet. I have uninstalled and re-installed the program but it still says there is no internet connection...what can I do? Was hesitant to buy this software in the first place...

Last edited 19 October 2014

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11 Comments
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adm posted this 14 October 2014

Could you please download installer from http://timelapsetool.com/Download and reintall the applciation? Updated version should fix the issue.

8 Posts
matt.hayes1235@gmail.com posted this 14 October 2014

As i said, i have already done that, but I did it again and it still did not change anything. Thanks for the fast response though.

5 Posts
adm posted this 14 October 2014

We deployed version with bug fix 2 days ago, this is why I was asking to redownload. Could you type exact error message text please (or attach as screenshot)?

8 Posts
matt.hayes1235@gmail.com posted this 14 October 2014

Okay so essentially when i go to export a timelapse, if i select anything above 480p it says upgrade license for higher quality...when i click upgrade it takes me to the activate license page...i enter the activation code (on the activate license page there is a yellow warning symbol that says internet connection is required)...but then it seems to accept my activation code as it goes to the project page afterwards, if i try and export from there I get the same thing...endless cycle.

5 Posts
adm posted this 15 October 2014

This means tht you use your personal version key, I just resent you correct key from activation code resend page

Last edited 15 October 2014

8 Posts
matt.hayes1235@gmail.com posted this 15 October 2014

Received the same code as I originally have been using...so it did not change anything. I understand the process of entering the code, as I said I purchased the license a few weeks ago and have been using the program with HD exporting ever since, only a few days ago did it randomly stop allowing me to do so.

5 Posts
adm posted this 17 October 2014

Could you PM me your serial please?

8 Posts
matt.hayes1235@gmail.com posted this 17 October 2014

Just started working again! Thanks for all of the help and fast responses, very reassuring that there is such good support for this program. -Matt

5 Posts
adm posted this 17 October 2014

You are welcome!

8 Posts
GIUSEPPE posted this 28 October 2015

ho acquistato da poco il programma, ho ricevuto il codice di attivazione ma non funziona , dice che ce bisogno di collegamento internet e d io sono gollegato

1 Posts
TimeLapseTool posted this 28 October 2015

communicating privately regarding the connection issue

153 Posts